Privacy Policy

Last updated:

At Pet-Paws, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, submit inquiries, place orders, or provide photos/paw impressions for custom creations. We only collect what is necessary to provide our services.

Information We Collect

We collect personal information only when you voluntarily provide it, such as through order forms, contact forms, or when submitting reference materials for your custom pet paw creation.

• Personal details: Name, email address, mailing address, and phone number.
• Payment information: Billing details and payment card information (processed securely by trusted third-party payment providers; we do not store full card numbers).
• Submitted images and materials: Photographs of pets, paw impressions, or other reference images you provide for customization.
• Other data: Order details, communication history, and any preferences you share.

We do not use cookies for tracking, analytics, or advertising. Our site may use essential session cookies only for basic functionality (e.g., form submission), and no personal data is tracked or sold.

We may automatically collect limited non-personal data like IP addresses or browser type via server logs for security and site improvement, but this is not linked to individuals.

How We Use Your Information

We use your information for the following purposes:

• To process, fulfill, and ship your orders.
• To communicate with you about orders, inquiries, or updates.
• To improve our website, products, and services.
• To send occasional newsletters or promotional updates (only with your explicit opt-in consent; you can unsubscribe anytime).

Photography & Image Use

We may use photographs or paw impressions you voluntarily submit, as well as photos we take of completed custom creations, to showcase our craftsmanship on our website, portfolio, and social media.

These images are used solely for promotional purposes. We will never share personal or identifying information (e.g., your name or pet's name) alongside images without your explicit consent.

If you do not want your submitted images or completed creation featured publicly, contact us at any time to opt out—we will honor your request promptly and remove any posted images.

Lawful Basis for Processing (GDPR)

If you are in the EU/EEA, we process your data based on:

• Contractual necessity (to fulfill orders).
• Consent (for optional marketing or public image use).
• Legitimate interests (site improvements and security).

Sharing Your Information

We do not sell or share your personal information for marketing purposes. We only share with trusted service providers necessary for our operations, such as:

• Payment processors (e.g., Stripe or PayPal) for secure transactions.
• Shipping carriers for order delivery.
• Hosting providers for site functionality.

These providers are required to protect your data and use it only for the services they provide to us.

Data Security

We implement reasonable security measures, including encryption for payments and secure storage, to protect your information from unauthorized access, loss, or misuse. However, no online transmission is 100% secure.

Data Retention

We retain personal data only as long as necessary:

• Order and payment data: Up to 7 years for tax/legal compliance.
• Other data: Until your request for deletion or when no longer needed.
• Images: Removed upon opt-out request.

Your Rights

Depending on your location, you may have rights including:

• Access, correct, or delete your personal data.
• Opt out of marketing or image use.
• Request data portability or restriction of processing.
• Object to processing or withdraw consent.

For California residents (CCPA/CPRA): We do not sell or share your personal information for cross-contextual advertising. You have the right to know what data we collect and to non-discrimination.

To exercise rights, contact us (details below). We will respond within legal timeframes (e.g., 45 days under CCPA).

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

Third-Party Links

Our site may link to external websites (e.g., social media). We are not responsible for their privacy practices—please review their policies.

Changes to This Policy

We may update this policy occasionally. Changes will be posted here with a new "Last updated" date.